Congress Programme
German Version|
September 14. September 15. |
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| 10.00 | - |
10.15
Welcome from Ines Niedecken, fvw publisher
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| Keynote-Session | ||||
| 10.15 | - |
10.45
Google – Friend or enemy for tourism?
Stefan Tweraser, Country Director Germany/Austria/Switzerland |
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| 10.45 | - |
11.15
Social networks – a travel sales channel?
F. Scott Woods, Commercial director Facebook Germany |
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| 11.15 | - |
12.00
Coffee break
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| 12.00 | - |
12.30
Hotel evaluations – a winner for everyone?
Jörg Trouvain, managing director Holidaycheck |
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| Session 2: Dynamic production – what will be the next stage of the X-revolution? | ||||
| 12.30 | - |
13.00
Tourism groups versus newcomers: who’s ahead in X-business?
Debate: Jasmin Taylor (JT Touristik) and Michael Tenzer (Thomas Cook) |
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| 13.00 | - |
14.30
Lunch break
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| 14.30 | - |
15.00
Power change in the value chain:
will destinations take charge?Rembert Euling, Managing partner MTS (Palma de Mallorca) |
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| 15.00 | - |
15.20
How tour operators steer sales
An overview of international IT projectsRalf Usbeck, Managing partner Vilauma |
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| 15.20 | - |
15.40
New data standard:
how tour operator products will get to travel agencies in futureIntroductory presentation Hans-Gustav Koch, Executive director DRV |
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| 15.40 | - |
16.10
Prices, contents, transparency:
is the internet the better X-sales channel?Discussion with Wolfgang Brinker (Partners Software), Rudolf Hengefeld (Traveltainment), Hans-Gustav Koch (DRV) and Michael Schmidt (Peakwork) |
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| 16.10 | - |
16.50
Coffee break
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| Session 3: Boom at sea – drought on land? | ||||
| 16.50 | - |
17.30
Are cruises leaving traditional package holiday products and margins looking outdated?
Discussion with Sören Hartmann (Rewe Touristik), Karl J. Pojer (TUI Hotels & Resorts), Tom Fecke (Royal Caribbean Cruise Line) and Guido Laukamp (Viking Flusskreuzfahrten/DRV) |
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| Session 4: customer loyalty | ||||
| 17.30 | - |
18.00
Goldfish strategy: 1% costs – 100% customer enthusiasm
Marcus Smola, General manager Best Western Hotels Deutschland |
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